Contact LuxTech support in Luxembourg
Send your request directly using the support form. LuxTech helps with Microsoft 365, Outlook, Hotmail, Xbox, Windows passwords, BitLocker, account and email recovery, computer configuration and remote software repairs. Online support in English and French, 24/7.
Our IT support services
- Windows setup & computer configuration
- Wi-Fi & connectivity
- Microsoft 365, Outlook & Hotmail
- Account security & cybersecurity guidance
- Microsoft 365 support for small businesses
- Computer buying advice & consulting
- Xbox online support
- Forgotten passwords & account recovery
- Windows troubleshooting & remote PC repair
Examples of Microsoft support problems
- Windows computer support: slow computer, Windows Update stuck, blue screen, driver problems or Windows 10 and 11 not starting. Remote access may be impossible before Windows starts; recovery or reinstallation requires assessing access, backups and your agreement.
- Outlook, Hotmail and Microsoft 365 email: messages not sending or arriving, mailbox setup, synchronisation and deleted-email recovery guidance.
- Microsoft 365 (Office 365) and Office: password resets, account sign-in problems and help understanding activation errors.
- Windows and BitLocker: recovery-key guidance for a locked device. Encrypted data requires the correct recovery key.
- Locked or hacked Microsoft, Outlook and Hotmail accounts: account-recovery guidance, password problems, multi-factor authentication and safer sign-in settings.
- Xbox console or app sign-in and configuration: forgotten passwords and recovery guidance for your own linked Microsoft account.
- Forgotten Windows computer password or PIN: official recovery and reset options, with ownership checks; no bypass of encryption or security.
- Choosing and configuring a computer: buying advice, software setup and remote computer repair for issues that can be resolved online.
Do not share passwords, verification codes or BitLocker keys. Encrypted data recovery requires the recovery key.
Frequently asked questions about our IT support
How can I contact support for Outlook or Hotmail in Luxembourg?
Contact LuxTech through the online support form or call +352 28 80 03 21 for Outlook and Hotmail sign-in, password, email delivery and synchronisation issues. LuxTech assists with Microsoft products; this is not an official Microsoft, Outlook or Hotmail contact number.
Can you help recover deleted emails or a Microsoft, Outlook or Hotmail account?
LuxTech can guide you through the available deleted-email recovery options in Outlook or Hotmail and the official Microsoft account-recovery process. Recovery depends on account ownership checks, retention periods and Microsoft’s available recovery options; it cannot be guaranteed. Do not send passwords, verification codes or recovery keys through the form.
How can I contact Microsoft in Luxembourg?
To contact Microsoft directly, use the Contact Microsoft Support page at support.microsoft.com/contactus. LuxTech offers online technical support in Luxembourg for Microsoft products; it is not Microsoft’s official support service and is not affiliated with Microsoft.
Can I call Microsoft support in Luxembourg using the LuxTech number?
The +352 28 80 03 21 number reaches LuxTech, not Microsoft. Call LuxTech for help with Office 365 / Microsoft 365, Outlook, Windows and account issues in Luxembourg. To call Microsoft directly, check the contact options on its official support website.
Which Microsoft products does LuxTech support in Luxembourg?
LuxTech helps individuals and businesses in Luxembourg with Microsoft 365, Outlook, Office, Windows, Teams, OneDrive, SharePoint and other Microsoft products. LuxTech is not affiliated with or endorsed by Microsoft.
Can you help when Outlook is not sending or receiving emails?
Yes. Describe the error, whether you use Outlook on the web or the desktop app, and when the problem started. LuxTech can help investigate mailbox setup, synchronisation and Microsoft 365 email-access issues. Never include your password or verification codes.
Can you help with a Microsoft password or hacked account?
LuxTech provides guidance on official Microsoft account-recovery steps, sign-in problems and securing a compromised account. Recovery depends on proof of ownership and Microsoft’s recovery process; access cannot be guaranteed.
Can you unlock BitLocker without a recovery key?
LuxTech can help you look for your BitLocker recovery key in the appropriate Microsoft or work account and explain the official recovery options. We cannot bypass BitLocker encryption or guarantee access without the required key. Do not send recovery keys through the support form.
Is online IT support available 24/7 in English and French?
LuxTech provides online support only, with no in-person customer visits. Online technical support is available 24 hours a day, 7 days a week, in English and French. Availability is not a guaranteed response time. Submit the form with your name, email, phone number and a description of the problem.
Do you provide Microsoft 365 consulting for small businesses?
Yes. The LuxTech consulting page covers Microsoft 365 and Office planning, device and network setup, account security and backups for individuals and small businesses in Luxembourg. Discuss the scope and price before deciding to proceed.
Do you provide Xbox support and account recovery?
Yes. LuxTech offers online help with Xbox console and app configuration, sign-in, connectivity and official recovery of your own linked Microsoft account. Recovery requires ownership verification and cannot be guaranteed. Do not send passwords or verification codes.
Can you help with a forgotten Windows computer password?
We guide the device owner through the official Windows or Microsoft password and PIN reset options, or the organisation’s administrator. We do not bypass security or BitLocker encryption. If you cannot sign in, a remote connection may not be possible; available options are assessed before any intervention.
Do you help with buying and configuring a computer?
Yes. Our consulting includes comparing desktops and laptops for your needs and budget, planning a purchase, configuring Windows, installing software and setting up email. We advise you before purchasing and provide support online.
Can you repair my computer remotely?
LuxTech provides remote diagnostics and software troubleshooting, with your agreement and when access is possible. We assess the problem before starting. Physical component replacement and some faults cannot be repaired remotely. Never share passwords, verification codes or recovery keys through the form.
Contact LuxTech support
Complete the contact form (JavaScript required)
Contact address — online support only, no in-person customer visits.
5 Pl. de la Gare, 1616 Gare Luxembourg+352 28 80 03 21
LuxTech is not affiliated with Microsoft.